Refund Policy

You can request a refund within fourteen days of purchase if fewer than a quarter of the credits have been used. The refund is issued to the original payment method, usually within five business days, and the unused credits are removed from your balance.

Renders that failed are always refunded in credits automatically, regardless of the fourteen-day window. If a failure cost you a deadline rather than a credit, write to hi@roomfloat.com and say so — we would rather fix the process than argue about the refund.

Monthly subscriptions are not currently available. The Starter, Pro and Studio credit packs are one-time purchases with no automatic renewal.

• Credits already spent on renders you downloaded.
• Packs where more than a quarter of the credits have been used.
• Requests made more than fourteen days after the charge.
• Chargebacks filed without contacting us first — these freeze the account while the dispute runs.